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What is a
"sales enquiry"?
If someone
is interested in the equipment you have listed on Kitmondo.com
they will send an enquiry via the website. Once we have
checked the enquiry for spam and irregularities we will send
it on to you via email. We call this a sales enquiry.
How many sales enquiries am I likely to
receive?
This largely depends on how many separate equipment listings you have on the
Kitmondo.com website and how much demand there is from potential customers. If you’re in doubt,
simply sign up to one of the plans and measure how many sales enquiries you receive each month.
You can then adjust your membership accordingly.
What happens
if I receive fewer enquiries than expected?
If you select a paid plan you will only
be charged the fee if you receive the minimum number of sales
enquiries as stated in that particular plan. So, for example, if you select the
Seller Plus membership plan you will only pay the $69 fee if you receive more than
8 sales enquiries (and less than 20) in that particular month. If you receive 8 sales
enquiries or fewer you will only be charged at the Seller Pro plan level - $33.
How much commission do I pay?
If you select a Seller Pro, Seller Plus, Seller Star or
Club 100 membership you will pay no commission. If you select the Seller
membership, you will pay a commission of between 3.5% - 10% of the
equipment's final selling price. We will contact you to agree an appropriate
commission rate at the time we introduce you to the buyer.
Will I receive the customer’s contact details?
If you choose a Seller Pro, Seller Plus, Seller Star or Club 100 membership we will email you the
customer’s full contact details when they make an enquiry for your equipment. You can then respond
directly to the customer and include them in any future marketing activity. If you choose a Seller
membership, enquiries will be emailed to you without the customer’s contact details (see below).
I’m on the Seller plan – how do I communicate with the customer?
When you receive an enquiry we will
send you an email. In the email there is a Reply link that enables you to
send a response to the customer via the Kitmondo system. The system allows
you to attach files to your response message so you can ensure the customer
receives the necessary photos, specifications, datasheets etc.
I’m on the Seller plan – when will you introduce me to the customer?
Before we introduce you to a customer, you should have provided initial information
about your equipment. This helps us ensure the customer is genuinly
interested. Typically this means you have sent the basic equipment
specifications and possibly a price. If the customer is still interested we
will contact you to agree our sales commission and then introduce you to
the customer.
If I sign up to a paid plan do I have to
sign a long contract?
No.
Kitmondo's membership plans are monthly and you can cancel at
any time.
Can I change or upgrade my membership plan?
Yes. You can change your plan at any time. Simply login and click the "Change Plan"
button on your my Kitmondo page.
How do you ensure the quality of the sales enquiries?
Each customer enquiry is passed through a
two stage filtering process:
- An automated filter identifies spam
or non-genuine enquiries
- A member of the Kitmondo team
assesses the enquiry and looks for a range of negative
indicators (e.g. fraud signals, inaccurate data etc)
Naturally we cannot guarantee every sales enquiry
will lead to a sale. But if you are ever dissatisfied with a
sales enquiry you receive from please let us know.
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What kind of
companies use Kitmondo to sell equipment?
Our sellers include equipment dealers,
end-users and liquidators. From a single machine to a
warehouse full.
What kind of
companies use Kitmondo to buy equipment?
From a one man band to a large
multinational - businesses all over the world use the Kitmondo
website to source equipment.
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