Help Topics

What is Kitmondo? Kitmondo.com is an online marketplace where buyers and sellers of used business and industrial equipment can find each other and trade safely.

Which countries does Kitmondo operate in? Kitmondo is a global platform. Buyers and sellers in 80 countries use the site to buy and sell used and surplus equipment.

Who Uses Kitmondo? All sorts of businesses use Kitmondo to buy and sell equipment - from a one man band to a large corporation.

How much does it cost? Buyers :There are no charges to use Kitmondo.
Sellers:Kitmondo has designed its charges to suit the requirements of specific types of seller: If you are an end user, we charge on a commission only basis. Click here for more details. If you are an equipment reseller, we charge on either a commission only or monthly fee basis. Click here for more details.

What are the benefits? We think there are many benefits to using Kitmondo to buy or sell. Here's our top three:

• It's safe. To ensure our buyers and sellers can trade safely we have created a secure transaction service - Kitmondo SafeSale
• It fights fraud. We have developed dozens of anti-fraud measures to protect our customers from non-authentic buyers or sellers.
• It works. Buyers and sellers make great deals with each other via Kitmondo. Here’s what our customer’s say – Customer Comments

How much does it cost to sell on Kitmondo? There are different options to suit every kind of seller. If you have a small amount of equipment we recommend you choose a free, commission only membership plan. If you are a reseller or have a large amount of equipment we recommend you consider a monthly subscription plan. To decide which plan is best for you please visit Membership Plans.

How much equipment can I list? As much as you want. There are no listing restrictions.

How will buyers contact me? When a buyer reads your equipment listing and decides they want to discuss it further, we enable them to send a message to you via a "Contact the Seller" box next to your listing. We call this a sales enquiry. Once we have checked the enquiry for spam and irregularities we will send it on to you in the form of an email.

How will I know when I have received a sales enquiry? We will send sales enquiries to you via email.

How do I respond to the sales enquiries? Each sales enquiry email contains a link to a buyer response page on Kitmondo.com. Here you can send the buyer a message as well as quotes, photos and datasheets.

Can I deal directly with the buyer? Yes. Once you have sent the buyer the information they have requested via Kitmondo we will ask them if they are interested in the equipment. If they are, one of the Kitmondo team members will then contact you to arrange the introduction.

I’d prefer to receive the buyers contact details straight away. Is that possible? Yes. If you’d prefer to receive each sales enquiry as soon as it arrives including contact details you should become a subscriber seller. To view our subscription plans please visit – Membership Plans.

How do you ensure the quality of the sales enquiries? Each customer enquiry is passed through a two stage filtering process:

• An automated filter identifies spam or non-genuine enquiries
• A member of the Kitmondo team assesses the enquiry and looks for a range of negative indicators (e.g. fraud signals, inaccurate data etc)

What happens if I receive a non-authentic sales enquiry? We do all we can to ensure the messages you receive are from people who are genuinely interested in your listing. However, if you feel you've received a message that is inappropriate please email us at abuse@Kitmondo.com

Can I stop receiving enquiries for a while? Simply login and visit your My Preferences area and tick the "Make my listings invisible" box. This will make all your listings on the site invisible to buyers meaning you will not receive any sales enquiries. You can untick the box at any time to make your listings visible again.

I’ve found a piece of equipment. How do I contact the seller? Each For Sale listing has a “Contact the Seller” form beside it. Simply fill in this form using the message field to ask any the seller any questions about the equipment. We will forward your enquiry to the seller for reply.

How will I receive the seller’s response? We will send you an email you as soon as the seller responds to your enquiry. The email will contain a link to a seller response page where you can send further messages to the seller.

Can I speak directly with the seller? Yes. Once you have received the seller’s response to your enquiry simply click through to the response page, type “Introduce Me” into the response field and press the send button. A Kitmondo team member will then contact you to arrange an introduction with the seller (don’t worry, there is no charge for this).

Do I have to register? Searching the listings on Kitmondo doesn't require registration. However, if you want create your own listings you do need to register.

How do I find equipment on Kitmondo? There are several ways to locate equipment on the site. The quickest way is by entering the manufacture name or model name of the item you're looking for into the search box that you will find on every page of the Kitmondo website. This will present you with all the relevant results for your search.

Alternatively, if you're not sure of the model name/number or if you want to perform a more general search then click on the category or sub-category that best matches the equipment you're looking for.

How can I narrow my search? If you're browsing an entire category or sub-category you will see a list of the sub-sets of that category in a box down the left hand side of the page. Click on any of the links to narrow your search.

Can I sort the listings? At the top of the listings page you will see the following headings:

Sell/Buy  Mfr.  Model  Description
 Age  Price  Country

Clicking any of the underlined headings will automatically list the results in ascending or descending order.

Can I save listings to look at later on? Yes. On each individual item page you will see a button labelled Add to Saved Listings. Click this button and the listing you are looking at will be added to your Saved Listings. You can access your saved listings by clicking the Saved Listings button.

What is Kitmondo SafeSale? SafeSale is our secure transaction service. It is designed to protect both the buyer and seller during a transaction.

I am a buyer, how does SafeSale protect me? If you use SafeSale, the equipment you are buying is delivered to your premises before your money is released to the seller. This will protect you from non-delivery or delivery of incorrect equipment.

I am a seller, how does SafeSale protect me? If you use SafeSale, Kitmondo will collect full payment from the buyer before you ship the equipment. This will protect you from non-payment or incomplete payment.

Can I use SafeSale for national and international transactions? Yes, you can use SafeSale to buy and sell from local, national or international companies.

How do I learn more about SafeSale? For more information, please visit our SafeSale pages – Kitmondo SafeSale

What is a For Sale listing? Create a For Sale listing if you wish to sell a piece of equipment.

What is a WantToBuy listing? Create a WantToBuy listing if you wish to buy a piece of equipment.

How do I create a For Sale or WantToBuy listing for a single piece of equipment? Click the My Kitmondo link or button, which you will find on every page of the site. If you are not already logged in you will be asked for your email address and password. Once you're logged in, click on the Add New Listing button and this will take you to a page with two options: One-by-One and Multiple Listings. Click the button under One-by-One. On the following page select For Sale or WantToBuy from the dropdown box and then simply enter the equipment details into the fields provided, select the options from the dropdown menus and attach a photo if you have one. Once you've entered all the information, click Submit and your listing will be uploaded to the site in a couple of minutes.

How do I create For Sale or WantToBuy listings for several pieces of equipment? Simply send us a list of the equipment and we will upload it to Kitmondo.com on your behalf.

We can convert almost any stock list format into listings on Kitmondo.com. However, the closer your stock list format matches our own formatting the quicker we can upload your equipment and start sending you sales enquiries. If possible please include the following information:

• Equipment Category Name
• Manufacturer Name
• Model Name
• Description
• Price
• Age

If you are attaching photos, please ensure they are 99kb or less and the filenames are also are named on the stock list against the appropriate piece of equipment (so we can match them up).

Email your list to customertam@kitmondo.com

How do I edit or update my For Sale or WantToBuy listings? On your My Listings page you can view all your listings and next to each listing there is a button labelled edit. Clicking the button takes you to the editing page where you can change or update the listing.

How long will my listing stay on the site? Your For Sale or WantToBuy listing will stay on the site for 90 days. During the 90 days we will send you occasional emails asking you if you wish to renew the listing i.e. start a new 90 day period.

How do I renew my For Sale or WantToBuy listings? To renew your listings, go to your My Listings page. Any listing that is ready to renew will have a tick box available under the Renew column. Tick the boxes of the items you wish to rethen click the Renew button at the bottom of the column. Your listings will be renewed for another 90 days.

I don't know which category to list my equipment in. What should I do? Try entering the model name into the Search box and seeing if similar equipment is already listed and, if so, which category they have been posted.

How do I delete a listing? In your My Listings area you can view all your listings and next to each listing there is a tick box. Ticking the box and clicking the Delete button will delete the listing.

How can I improve the performance of my For Sale listing? First and foremost try to do everything to maximise the likelihood that a searcher (a prospective buyer) clicks on your listing. We find the listings that receive the most clicks include the following information:

I can't find a relevant category for my equipment. Kitmondo is the most comprehensive used equipment website with over 600 different categories. However, we are always keen to receive suggestions for new categories so if you can't find a relevant category why not send us your ideas to customerservice@Kitmondo.com

I've forgotten my password, what can I do? Simply click here and enter the email address you used during registration. We will forward your password to you.

How do I add or change my contact details? Click the My Account button at the top of the My Kitmondo page. Click on the Account Information button. You will see your existing account information along with a button titled Change. Click the Change button, make the changes your require then click the Update button.