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| Help Topics |
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| Overview |
What is Kitmondo?
Kitmondo connects buyers and sellers of used equipment.Our goal is to create an
efficient online trading destination for dealers, manufacturers and end-users
and to provide a service that helps our customers increase sales and reduce
costs.
Which countries does Kitmondo operate in?
Kitmondo is a global platform. Buyers and sellers in 80 countries use the site
to buy and sell used and surplus equipment.
Who sells on Kitmondo?
About 95% of sellers on Kitmondo are businesses. We are focused on providing
the best trading tools, service and results to equipment dealers, corporations
and organisations who wish to sell used equipment.
How much does it cost?
Buyers :There are no charges to use Kitmondo.
Sellers:Kitmondo has a designed its charges to suit the specific
requirements specific types of seller:
If you are an end user, we charge on a commission only basis.
Click here for more details.
If you are an equipment reseller, we charge on either a commission only or
monthly fee basis.Click here for more details.
What are the benefits?
We think there are many benefits to advertising equipment on Kitmondo. Here's
our top 4:
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No listing fees:
Reduce your advertising costs to the most attractive price point of them
all….zero!
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No timewasters (or worse):
Did you know that up to 40% of internet enquiries are fake? We check every
sales enquiry before we send it to you.
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Worldwide audience of buyers:
Think there's a market for your equipment in China, Asia, or Europe? With
100,000's buyer each month from 80 countries, you'll soon find out on Kitmondo.
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It works: Advertisers consistently make sales and attract new business
opportunities via Kitmondo. You will too.
What is a "sales enquiry"?
If someone is interested in the equipment you have listed on Kitmondo.com they
will send an enquiry via the website. Once we have checked the enquiry for spam
and irregularities we will send it on to you in the form of an email. We call
this a sales enquiry.
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| Top Selling
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How much equipment can I list?
As much as you want. There are no listing restrictions.
How will buyers contact me?
When a buyer reads your equipment listing and decides they want to discuss it
further, we enable them to send a message to you via a "Contact the Seller" box
next to your listing. We call this a sales enquiry.
How will I know when I have received a sales enquiry?
Each sales enquiry email contains link to the Response page on Kitmondo.com.
Here you can send the buyer a message as well as quotes, photos and datasheets.
How do I respond to the sales enquiries?
We will send sales enquiries to you via email.
How do you ensure the quality of the sales enquiries?
Each customer enquiry is passed through a two stage filtering process:
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An automated filter identifies spam or non-genuine enquiries
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A member of the Kitmondo team assesses the enquiry and looks for a range of
negative indicators (e.g. fraud signals, inaccurate data etc)
What happens if I receive a non-authentic sales enquiry?
We do all we can to ensure the messages you receive are from people who are
genuinely interested in your listing. However, if you feel you've received a
message that is inappropriate please email us at
abuse@Kitmondo.com
Can I stop receiving enquiries for a while?
Simply login and visit your My Preferences
area and tick the "Make my listings invisible" box. This will make all
your listings on the site invisible to buyers meaning you will not receive any
sales enquiries. You can untick the box at any time to make your listings
visible again.
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| Top Searching/Buying |
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Do I have to register?
Searching the listings on Kitmondo doesn't require registration. However, if
you want create your own listings you do need to register.
How do I find equipment on Kitmondo?
There are several ways to locate equipment on the site. The quickest way is by
entering the manufacture name or model name of the item you're looking for into
the search box that you will find on every page of the Kitmondo website. This
will present you with all the relevant results for your search.
For example entering Arri 435 into the search box will show all the Arri 435
cameras listed on the site
Alternatively, if you're not sure of the model name/number or if you want to
perform a more general search then click on the category or sub-category that
best matches the equipment you're looking for.
e.g clicking on 35mm Movie Camera under the Cameras and Lenses sub-category
will show all the 35mm cameras listed on the site.
You can find a complete list of our categories by clicking the Buy button,
which you will find at the top of every page underneath the Kitmondo logo.
How can I narrow my search?
If you're browsing an entire category or sub-category you will see a list of
the sub-sets of that category in a box down the left hand side of the page.
Click on any of the links to narrow your search.
Can I sort the listings?
At the top of the listings page you will see the following headings:
Sell/Buy Mfr. Model Description
Age Price Country
Clicking any of the underlined headings will automatically list the results in
ascending or descending order.
Can I save listings to look at later on?
Yes. On each individual item page you will see a button labelled Add to Saved
Listings. Click this button and the listing you are looking at will be
added to your Saved Listings. You can access your saved listings by
clicking the Saved Listings button.
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| Top Listings
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What is a For Sale listing?
Create a For Sale listing if you wish to sell a piece of equipment.
What is a WantToBuy listing?
Create a WantToBuy listing if you wish to buy a piece of equipment.
How do I create a For Sale or WantToBuy listing for a
single piece of equipment?
Click the My Kitmondo link or button, which you will find on every page
of the site. If you are not already logged in you will be asked for your email
address and password. Once you're logged in, click on the Add New Listing
button and this will take you to a page with two options: One-by-One and Multiple
Listings. Click the button under One-by-One. On the following
page select For Sale or WantToBuy from the dropdown box and then
simply enter the equipment details into the fields provided, select the options
from the dropdown menus and attach a photo if you have one. Once you've entered
all the information, click Submit and your listing will be uploaded to
the site in a couple of minutes.
How do I create For Sale or WantToBuy listings for
several pieces of equipment?
Simply send us a list of the equipment and we will upload it to Kitmondo.com on
your behalf.
We can convert almost any stock list format into listings on Kitmondo.com.
However, the closer your stock list format matches our own formatting the
quicker we can upload your equipment and start sending you sales enquiries. If
possible please include the following information:
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Equipment Category Name
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Manufacturer Name
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Model Name
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Description
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Price
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Age
If you are attaching photos, please ensure they are 30kb or less and the
filenames are also are named on the stock list against the appropriate piece of
equipment (so we can match them up).
Email your list to customertam@kitmondo.com
How do I edit or update my For Sale or WantToBuy listings?
On your My Listings page you can view all your listings and next to each
listing there is a button labelled edit. Clicking the button takes you
to the editing page where you can change or update the listing.
How long will my listing stay on the site?
Your For Sale or WantToBuy listing will stay on the site for 90 days. During
the 90 days we will send you occasional emails asking you if you wish to renew
the listing i.e. start a new 90 day period.
How do I renew my For Sale or WantToBuy listings?
To renew your listings, go to your My Listings page. Any listing that is ready
to renew will have a tick box available under the Renew column. Tick the boxes
of the items you wish to rethen click the Renew button at the bottom of the
column. Your listings will be renewed for another 90 days.
I don't know which category to list my equipment in. What should I do?
Try entering the model name into the Search box and seeing if similar
equipment is already listed and, if so, which category they have been posted.
How do I delete a listing?
In your My Listings area you can view all your listings and next to each
listing there is a tick box. Ticking the box and clicking the Delete button
will delete the listing.
How can I improve the performance of my For Sale listing?
First and foremost try to do everything to maximise the likelihood that a
searcher (a prospective buyer) clicks on your listing. We find the listings
that receive the most clicks include the following information:
- a price
- a photo
- are listed in the correct category, sub-category and sub-sub
category
I can't find a relevant category for my equipment.
Kitmondo is the most comprehensive used equipment website with over 600
different categories. However, we are always keen to receive suggestions for
new categories so if you can't find a relevant category why not send us your
ideas to customerservice@Kitmondo.com
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| Top General
Admin & Your Account |
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I've forgotten my password, what can I
do?
Simply click here
and enter the email address you used during registration. We will forward your
password to you.
How do I add or change my contact details?
Click the My Account button at the top of the My Kitmondo
page. Click on the Account Information button. You will see
your existing account information along with a button titled Change.
Click the Change button, make the changes your require then click the Update
button.
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