- You receive your equipment before payment is released to the seller
- You can return the equipment if it is not as described *
- You pay no charges for the SafeSale service
(* If a return period is
agreed with the seller)
We are delighted you have found equipment on Kitmondo.com. To ensure you complete
the purchase of the equipment safely and receive the equipment in a timely manner
we have developed SafeSale, our buyer protection service.
Kitmondo SafeSale is designed to
protect both buyer and seller during a transaction.
Buyers are protected because they receive the equipment before payment is released to the
seller. Sellers are protected because Kitmondo
receives full payment for the equipment in advance of shipping.
To start a SafeSale transaction please email customerteam@kitmondo.com with the equipment details and listing reference number. Alternatively, simply click the button below to complete our SafeSale form.
How Does it Work?
- Buyer and Seller agree terms The terms of the transaction are agreed
between the buyer and seller. This includes a description of the equipment, the
condition, price, shipping cost and whether or not it is agreed that the buyer has
a return period. Kitmondo will put all
this information into a final transaction document for both parties to
review and sign.
- Buyer sends payment to Kitmondo Buyer sends full payment
to Kitmondo by wire transfer. Kitmondo verifies funds are correct and cleared.
- Seller ships the equipment Kitmondo
authorizes the seller to release the equipment and provides all parties with
a tracking number for the shipment. Kitmondo confirms when the buyer has
received the equipment.
- Buyer accepts or rejects the
equipment (if a return period has been agreed) Buyer confirms to Kitmondo that the equipment meets or
does not meet the agreed description and condition.
- Kitmondo remits funds to the Seller or refunds the Buyer
If the buyer accepts the equipment Kitmondo sends payment to the seller. If the
buyer does not accept the equipment then buyer returns the equipment to the seller
and is refunded in full.
-
Do you want to talk to the Kitmondo SafeSale team?
Please telephone +44 (0) 870 366 6150
or email customerteam@kitmondo.com
Frequently Asked Questions
Can I use SafeSale for national and international transactions?
Yes, you can use SafeSale to buy and sell from local, national or international
companies.
What currencies does SafeSale accept? You can complete
a SafSale transaction in US$, Euro or British pounds. Each transaction can only
have one currency so, for example, if the buyer pays Kitmondo in US$, Kitmondo will
remit US$ to the seller.
What happens if the equipment is faulty or damaged?
If both parties have agreed to a return period, the buyer has the opportunity to
return the equipment to the seller if they discover it to be faulty, damaged or
if it does not match the original description.
Tell me more about the return period If both parties
agree, a SafeSale transaction can include a set period (usually 3 or 5 days) during
which the buyer can inspect the equipment once it has been delivered. If the buyer
rejects the equipment during this period, it can be returned and the buyer's payment
refunded.
What if no return period agreed is agreed? If there
is no return period agreed, the transaction is deemed completed upon delivery of
the equipment to the buyer's premises.
Who is responsible for shipping the equipment? The
seller can ship the equipment or the buyer can arrange collection. The buyer and seller should
discuss and agree this before a SafeSale transaction begins.
Who pays for shipping? The buyer and seller should
discuss and agree this before a SafeSale transaction begins.
Can I use any shipping company? We can only accept
SafeSale transactions if the equipment is shipped by a company that provides online
tracking. It is important we are able to verify when equipment has been delivered
so we insist on online tracking.
Do I get to find out who the other party is? Yes.
Once we have started your SafeSale transaction we will send you an overview document
containing the buyer and seller's information. You are free to contact each other
directly to confirm any information.
How is the
SafeSale service free?The costs of providing
the SafeSale service are included in the commission fee we receive from the
seller.
What our customers say...
We think your site is fantastic and we have gotten quite a few sales as a result of advertising!
Amy J. Clein,
Rankin Biomedical Corp.
My experience was great and I think Kitmondo is a reliable media to buy medical equipment.
Beatriz Riveros,
Drommond Company Inc
... we were able to successfully complete the transaction with the help of Kitmondo. I found Kitmondo extremely easy to work with. The website is set up well and easy to navigate. The assistance and follow-up on the part of their representatives is fantastic.
Shelly Corrias,
TIS Grafx
Your organization has provided an easy way for us to purchase previously owned equipment. We will use your services again I’m sure.
Mike Webster,
Manage Inc.
I found your service very easy to use. Our purchase went though with out a flaw and we are very happy customers.
Robert Marshall,
Another Country
I love my product that I found on you Website! The people who sold it to me were very sweet in driving it to me from LA to OC, CA.
Diana Hund,
Best DVD Solutions
Very professional. Thanks
Dean J. McDaniel,
The Label Team, Inc.
With Kitmondo, the sale of my product was easier than I could have ever imagined! Not only was their service great, but their client care outshone all of my expectations!
Amparo Zamora,
Professional Aesthetic Clinic
Kitmondo took the worry out of our purchase. Kitmondo made buying used equipment professional and easy.
Don Hazen,
WFAA-TV Dallas/Fort Worth
It has been a pleasure to work cooperatively with Kitmondo on the sale of various laboratory items during the past year. Your web site provides an easy, relatively inexpensive mechanism for advertising equipment that is for sale.
Sherry Farwell,
EMCC Lab, LLCServices
If you wish to sell surplus or used equipment simply click below to create a For Sale listing on Kitmondo. In 2 minutes you can create an advert and publish it in front of thousands of potential buyers
throughout the world.
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Thousands of companies throughout the world are waiting to quote you for used equipment via Kitmondo.com. Simply tell us what you're looking for and we will email your request to the most relevant sellers. The service is completely free.
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