- Avoid risk of non-delivery or non-payment
- Trade safely with national or international buyers or sellers
- SafeSale is completely free
To ensure buyers and sellers trade safely on Kitmondo.com we have developed SafeSale,
our secure transaction management service. Safesale protects buyers
by guaranteeing the equipment is delivered to their premises before payment is released
to the seller. SafeSale protects sellers by making sure full
payment is collected from the buyer in advance of shipping.
SafeSale is completely free to use. To start a SafeSale transaction with a buyer
or seller you have found on Kitmondo.com please email
customerteam@kitmondo.com with your contact details and the reference number
of the piece of equipment you wish to buy or sell. One of our representitives will
contact you to assist with your SafeSale transaction.
How Does it Work?
- Buyer and Seller agree terms The terms of the transaction are agreed
between the buyer and seller. This includes a description of the equipment, the
condition, price, shipping cost and whether or not it is agreed that the buyer has
a return period.
- Buyer sends payment to Kitmondo Buyer sends full payment
to Kitmondo by wire transfer. Kitmondo verifies funds are correct and cleared.
- Seller ships the equipment Kitmondo authorizes seller
to ship equipment and seller provides a tracking number for the shipment. Kitmondo
confirms when the buyer has received the equipment.
- Buyer accepts or rejects the equipment (if a return has been
agreed) Buyer confirms to Kitmondo that the equipment meets or does not meet
the description and condition agreed in the transaction.
- Kitmondo remits funds to the Seller or refunds the Buyer
If the buyer accepts the equipment Kitmondo sends payment to the seller. If the
buyer does not accept the equipment then buyer returns the equipment to the seller
and is refunded in full.
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Do you want to talk to the Kitmondo SafeSale team?
Please telephone +44 (0) 870 366 6150
or email customerteam@kitmondo.com
Frequently Asked Questions
Can I use SafeSale for national and international transactions?
Yes, you can use SafeSale to buy and sell from local, national or international
companies.
What currencies does SafeSale accept? You can complete
a SafSale transaction in US$, Euro or British pounds. Each transaction can only
have one currency so, for example, if the buyer pays Kitmondo in US$, Kitmondo will
remit US$ to the seller.
What happens if the equipment is faulty or damaged?
If both parties have agreed to a return period, the buyer has the opportunity to
return the equipment to the seller if they discover it to be faulty, damaged or
if it does not match the original description.
Tell me more about the return period If both parties
agree, a SafeSale transaction can include a set period (usually 3 or 5 days) during
which the buyer can inspect the equipment once it has been delivered. If the buyer
rejects the equipment during this period, it can be returned and the buyer's payment
refunded.
What if there is no reurn period agreed? If there
is no return period agreed, the transaction is deemed completed upon delivery of
the equipment to the buyer's premises.
Who is responsible for shipping the equipment? The
seller can ship the equipment or the buyer can arrange collection. The buyer and
seller should agree this be a SafeSale transaction is started.
Who pays for shipping? The buyer and seller should
discuss and agree this be a SafeSale transaction is started.
Can I use any shipping company? We can only accept
SafeSale transactions if the equipment is shipped by a company that provides online
tracking. It is important we are able to verify when equipment has been delivered
so we insist on online tracking.
Do I get to find out who the other party is? Yes.
Once we have started your SafeSale transaction we will send you an overview document
containing the buyer and seller's information. You are free to contact each other
directly to confirm any information.
Is there a charge for SafeSale? No, SafeSale is free.
What our customers say...
We think your site is fantastic and we have gotten quite a few sales as a result of advertising!
Amy J. Clein, Rankin Biomedical Corp.
My experience was great and I think Kitmondo is a reliable media to buy medical equipment.
Beatriz Riveros, Drommond Company Inc
... we were able to successfully complete the transaction with the help of Kitmondo. I found Kitmondo extremely easy to work with. The website is set up well and easy to navigate. The assistance and follow-up on the part of their representatives is fantastic.
Shelly Corrias, TIS Grafx
Your organization has provided an easy way for us to purchase previously owned equipment. We will use your services again I’m sure.
Mike Webster, Manage Inc.
I found your service very easy to use. Our purchase went though without a flaw and we are very happy customers.
Robert Marshall, Another Country
I love my product that I found on your Website! The people who sold it to me were very sweet, driving it to me from LA to OC, CA.
Diana Hund, Best DVD Solutions
Very professional. Thanks
Dean J. McDaniel, The Label Team, Inc.
With Kitmondo, the sale of my product was easier than I could have imagined! Not only was their service great, but their client care outshone all of my expectations!
Amparo Zamora, Professional Aesthetic Clinic
Kitmondo took the worry out of our purchase. Kitmondo made buying used equipment professional and easy.
Don Hazen, WFAA-TV Dallas/Fort Worth
It has been a pleasure to work cooperatively with Kitmondo on the sale of various laboratory items during the past year. Your web site provides an easy, relatively inexpensive mechanism for advertising equipment that is for sale.
Sherry Farwell, EMCC Lab, LLCServices